Frequently Asked Questions

Below is a handy list of answers to our most frequently asked questions (faqs). Feel free to contact us with all enquiries.

Due to the fluctuations in pricing, we are unable to cover the cost of a domain name. What we can do is purchase it on your behalf and charge it to you without a mark-up. You are more than welcome to purchase the domain yourself should you prefer.

We allow two sets of revisions once the initial proofing has been made (so three in total), with further alterations charged at an hourly rate unless due to an oversight of the design team.

We advise you to save your existing e-mail details and important client info until the new system is up and running. The webmail we create may forward to any account you wish, but with new hosting comes a brand new mailbox. Should you prefer to keep your old hosting and simply have us redesign, then your e-mails will be unaffected.

Every site we build is granted one year’s free hosting, but due to the nature of the work involved, hosting with someone else won’t lower the cost overall. Following the free year, you have the option to stay with us at around £60 a year, which is a close estimate due to possible adjustments or fluctuations later on.

Should problems arise through no fault of your own then we will be happy to investigate. If they arise due to a customer’s alterations, however, we will either have to reinstall or work on the site at an hourly rate.

Should you choose to go elsewhere for hosting after the free year, that’s perfectly fine. We can give you all the details that your new host will require.

We use WordPress as it’s one of the best, most popular and fastest-growing web platforms around. Mobile friendly and easily picked up by Google, WordPress keeps the end user and modern needs in mind.

Its content-management system allows you to make minor tweaks and changes from the comfort of your own home, instead of e-mailing us unless you so choose.